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Terms and Conditions

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Bookings 

  • Payments by cash, bacs, or paypal.

  • A deposit equal to the total cost of the booking is required when booking on-line

  • It may be possible to split the payments, please get in touch

  • If the booking is cancelled less than 28 days before arrival then a charge equal to the full booking amount will be made.

  • Cancellation made before 28 days will receive a full refund minus the payment processing fee if the booking was made on-line

  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is retained

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Additional Charges

  • A fully refundable damage deposit of £900 is mandatory and added to your booking fee. This deposit is refundable subject to these terms and conditions

  • A payment processing fee is charged at the time of booking, this charge is made by STRIPE our payment partner.  To avoid paying this you can contact us directly and make a bank transfer and we can make the reservation for you, this is only available for British bank accounts

  • An additional 1% will be deducted from the damage deposit for payment made with an international card and currency conversion

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Number of Guests

  • We do not accept groups of men or stag parties

  • The maximum number of people permitted to stay at the property is 12 adults and 2 infants 

  • Please describe the make up of your group. It will be considered a breach of contract if these numbers are exceeded, or if your party is not as described, and the party will be asked to leave without any refund

  • Sub-letting or assignation of the let is not permitted. 

  • Any guests visiting the property that are not part of your booking must be made aware to us and approved

  • Visitors outside of your group or people you have not informed us about, are not permitted

 

Arrival and Departure Time

  • Arrival time is from 15:00hrs on the day of arrival

  • We do ask that the property is vacated by 11:00hrs on the day of departure

  • We can be flexible on this, depending on previous and future bookings

  • Where possible we will try to accommodate early and late check-outs

  • Information about keys and how to collect them will be provided once full payment has been received, and your visit date is close

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Cancellation by the Holidaymaker

  • Cancellation should be made in writing by email

  • Cancelations made more than 28 days prior to arrival will enable a full refund, minus the on-line payment processing fee

  • The full booking fee will be retained for cancellations made less than 28 days

  • In the event of a cancellation, we will endeavour to re-let the property and if successful, a refund will be made

  • It may also be possible for you to change dates and re-book for another time – please enquire by e-mail and a follow up call will be made to you

  • We do recommend that you take out holiday cancellation insurance

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Covid – 19  

  • Should the government enforce travel restrictions that mean you have to cancel your holiday, a full refund of your deposit or any payment made will be refunded to you, depending upon what has already been paid

  • We recommend you take out travel/holiday cancelation insurance

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Forced Cancellation

  • Due to the owner being forced to close the property due to Government UK or Scottish Directives/Executive Orders, enforced Travel Bans by the government due to COVID-19 you the guest will be refunded your booking deposit or full payment depending upon what has already been paid.

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Cancellation by the Property Owner

  • In the unlikely event the property becomes unavailable we will issue a full refund. We will only be liable to return the monies received

  • No compensation or consequential losses shall be paid

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Electric, Gas, and Wood

  • Electricity and gas is included in the rental price,a will taste of kerosene as will the pizza of future guests

  • Dry seasoned hardwood and softwood for the hot tub and the pizza oven, and in house fires is provided

  • A bag of natural firelighters are also provided

  • Additional wood for the facilities can be purchased for £20 per full wheelbarrow

  • Only natural fire lighters should be used in the pizza oven, failure to do this may incur and additional charge or part of your damage deposit retained

 

Check-out Instructions

  • Please ensure that at the end of the holiday the house is left in a clean and tidy condition, just as you found it

  • No need to strip the beds

  • Please empty all bins within the property making sure you separate the contents as per instruction upon check-in 

  • The main bins should also be separated in the same way

  • Please empty the fridge and freezer leaving NO food contents behind

  • The kitchen should be left in the same way you found it

  • Minor breakages are unfortunate but expected so don't worry about a broken glass or cup, just let us know so we know to replace it

  • Should the property not be left in a similar condition we reserve the right to deduct a cleaning charge from your deposit.

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Pets

  • No pets are permitted in the property or anywhere on the estate

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Smoking and Vaping

  • Smoking is not permitted inside the property

  • If you do smoke outside the property and throughout the farm please don’t through your cigarette butts on the ground, take then back and put in the bin

  • Vaping is not permitted in the property

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Liability 

  • ​We take no responsibility for the personal possessions, vehicles, sporting equipment and possessions are left entirely at the risk of the holidaymaker. 

  • Children must always be supervised inside the property and outside

  • The ground at Muir Estate is very uneven in places with loose stones and off track there are tree stumps, so when walking about the appropriate walking footwear is advised and wellington boots in the winter and wet months

  • We take no responsibility for damage to clothing, footwear or to yourself should trips and slips happen

  • You are coming to stay in a rural area of Scotland and should prepare yourselves appropriately

  • Muir Estate is a working farm so there will be heavy machinery in operation so please take care when walking about​​

 

Breakages

  • We ask that you make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday

  • Accidents happen so please report any accidental damage or breakages prior to departure so we can replace them

  • We retain the right to make an additional charge for damage and breakages other than minor breakages and reasonable wear and tear

 

Laundry​

  • Although a washer/dryer is supplied please don't wash bed linen, if you need more or replacements we will happily supply these to you at a minimum fee

  • Laundry dries very quickly on the hanging clothes horse, of which there are two, and a standing clothes horse

  • Please leave the beds made up, no need to strip.  It's easier for us to identify if any attention is required

 

Miscellaneous 

  • We reserve the right to enter the house, at a reasonable time, in the event of an emergency or remedial repair work being required

  • We reserve the right to refuse entry to anyone, who in our opinion is not suitable to or capable of taking charge of the property

  • We also reserve the right to or ask the holidaymaker to leave should their behaviour considered to be unreasonable or is in breach of UK laws. Should this occur your payment and /or security deposit will not be returned

  • ​We have a zero tolerance to any illegal substance abuse.  

 

A breach of any of these T&C's will result in your security/damage deposit being retained. In some instances and additional reasonable charge will be made depending on the breach.  You may also be asked to leave the property before the end of your holiday period without any compensation or refund.

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